myGeoSource is a policy management tool for the GeoVera Insurance group of companies.

Welcome to the myGeoSource Claims Help Center

You can count on us when disaster strikes.

GeoVera Advantage Insurance Services, Inc., manages all claims for the GeoVera Holdings, Inc. group of companies listed below:

Coastal Select Insurance Company

GeoVera Insurance Company

GeoVera Specialty Insurance Company

Our goal is to make the claim experience as stress-free as possible for our customers. Our experienced claims professionals are specialists in property and liability insurance and are dedicated to providing industry-leading service.

NEW EARTHQUAKE, HOMEOWNERS, AND RESIDENTIAL CLAIMS


You can self-service report a claim at MyGeoSource - Report A Claim.


To contact a claims representative to report a new claim for a Homeowner or Earthquake policy, call 1-800-735-8086. Select Option 2. Representatives are available 24 hours a day.


NEW COMMERCIAL RESIDENTIAL CLAIMS


To contact a claims representative to report a Commercial Residential policy claim, call 1-800-735-8086. Select Option 3. Please leave a message, and an associate will answer your call. You may also contact your agent to report a commercial residential claim or email claim details to: claims@geoveraadvantage.com.

CORRESPONDENCE


To speak with an associate regarding an existing claim, call 1-800-735-8086. Select Option 1 and follow the prompts.


Send additional information and questions regarding existing claims to:

claims@geoveraadvantage.com

Please provide your claim number in the subject line. (i.e. Claim XXXXXXXXXX)


Mailing Address

GeoVera Advantage Insurance Services, Inc.

P.O. Box 2957

Fairfield, CA 94533


Do not report new claims to this email address. Please report new Earthquake, Homeowners and Residential claims here.

More Help

STEPS TO TAKE AND WHAT TO EXPECT


More Steps You Can Take

  • Take steps to protect yourself and your family.
  • Promptly submit your claim by reporting the loss details via this website or calling your agent or insurance company.
  • Protect the property from further damage.
  • Keep accurate records of all expenses, such as temporary repairs and additional living expenses.
  • Itemize the damaged or stolen property, including the manufacturer, brand name, age, place of purchase, and purchase price.
  • Report burglary/theft claims to the appropriate authorities so there is a police report on file.

What to Expect Once a Claim is Submitted

  • The claim will be assigned to a GeoVera Advantage Insurance Services claims professional.
  • The GeoVera Advantage Insurance Services claims professional will make initial contact with the policyholder within one business day to review the claim details.
    • During the initial contact, the claims professional will discuss the following with the policyholder:
      • Confirm the facts of the loss and gather additional information
      • Review the applicable policy coverages, limits, and deductibles
      • Determine the need for a field inspection and assign a field adjuster if needed
      • Explain the claim handling process, including information about the field adjuster if one has been assigned
      • Explain how to protect the property from further damage
      • Outline any additional information or documentation necessary to resolve the claim
  • If the claim has been assigned to a field adjuster, the field adjuster will contact the policyholder directly to set up an appointment to conduct the inspection.

Investigation, Estimation, and Evaluation of Damages

  • The GeoVera Advantage claims professional will gather all the pertinent information necessary to evaluate the claim. This information includes receipts, photos, repair estimates, and the field adjuster’s report, if applicable.
  • The claims professional will evaluate the claim based on the damages, policy coverage, and deductibles.
  • If necessary, the claims professional will contact the appropriate parties to obtain any additional information needed to evaluate the damages.

Claim Resolution

  • After the claims professional has completed their evaluation, the policyholder will be contacted to review the damage evaluation and applicable policy coverage in order to resolve the claim.